A 24/7 AI receptionist that answers every family call and books the assessment.
Sounds like a real person. Captures the full intake on the call. Books straight into your calendar. Catches the 60%+ of home care inquiries that arrive after hours, on weekends, and during shift changes, for less than the human answering service most agencies have already replaced twice.
Mom fell. The daughter is calling now.
It's 11:47 PM on a Tuesday. She found you on Google. She's scared, she's crying, and she's calling three agencies in a row. Whoever answers wins the placement.
One saved call pays for the AI for 9.5 years.
Average home care client LTV is $57,000. The AI Receptionist is $497/month standalone. You don't need it to save many calls. You need it to save one. Then everything else is pure profit for nearly a decade.
of family inquiry calls happen after business hours, on weekends, or during lunch, when your front desk isn't picking up.
Source: Home Care Pulse, Family Inquiry Behavior Study
A real intake. Not a name and a callback.
Your AI doesn't just take a message. It runs the same discovery your best intake coordinator would, then drops the booked assessment straight into your calendar.
Not a robot. Not a script. Your agency, on the phone.
Families can tell when they're talking to a phone tree. They hang up. Our AI uses ElevenLabs-tier voice, gets trained on your tone in a single onboarding call, and knows your service area cold.
One onboarding call to capture your voice, one review of the script, one go-live check. Live answering families within 7 days.
Replaces $300+/mo human answering services that take messages but never actually book.
How it works
Three steps. Service-specific. No generic funnel diagram.
Call rings, AI picks up in your voice
ElevenLabs-quality TTS trained on your tone, your service area, your pricing tier, your exclusion criteria.
Captures situation + urgency + care needs
Hospital discharge vs ongoing? Hours per week? ADLs? Dementia? Insurance type? All structured into your CRM.
Books the in-home assessment
Direct calendar booking. Transcript + recording emailed to you within 60 seconds. Urgent calls escalated to your cell via SMS.
Pairs well with
Services that compound this one.
Missed-Call Text-Back
Personalized SMS within 30 seconds of any unanswered call.
Learn more → AcquisitionHome Care SEO
Rank top-3 for buyer-intent searches in your service area.
Learn more → AcquisitionGoogle Ads & LSAs
LSAs + Search + PMax. Bid management + landing pages + weekly dispute filing.
Learn more →Pricing
Honest pricing, no SaaS bait-and-switch.
Same retainer covers everything: SEO, Ads, AI receptionist, missed-call SMS, AI caregiver chatbot, review automation, monthly reporting. No per-call fees, no per-lead surcharges, no "starter package" that leaves out the things that actually drive results.
Starter
For agencies getting started.
- Full AI Lead Engine
- SEO + Google Ads
- $500 setup, waived if signed in 7 days
- 30-day notice to cancel
- Founding pricing locked for life of engagement
Engine
Standard going-forward retainer.
- Full AI Lead Engine
- SEO + Google Ads
- $1,000 setup
- Quarterly strategy review
- Annual prepay, 2 months free
Receptionist-only
If you only want the AI capture layer.
- AI receptionist 24/7
- Missed-call text-back
- Review automation
- $250 setup
- No SEO or Ads, you bring the traffic
Questions home care owners ask
Will callers know they are talking to an AI?
Most won't notice unless told. Modern voice agents built on ElevenLabs-grade TTS with sub-300ms response latency are nearly indistinguishable from a competent human receptionist. We disclose up-front in states that require it, and we err on the side of disclosure even where it doesn't, families respond well to honesty and the conversion data backs it up.
What happens if a true medical emergency comes in?
The agent never tries to handle medical emergencies. If the caller describes a fall, chest pain, breathing trouble, or an unresponsive loved one, the agent calmly directs them to call 911 immediately, then fires an SMS escalation to your on-call phone within 10 seconds with a summary of what was said. We test the escalation path every Monday at 9 AM.
How do you keep family health information private?
Call audio and transcripts are encrypted at rest and in transit, stored on US infrastructure, with access limited to the named agency users you authorize. We follow HIPAA-aligned data handling practices and sign a BAA on request. No data is used to train third-party models.
Will it integrate with my existing CRM or scheduling system?
Google Calendar and Outlook are native. We have direct API integrations for AlayaCare, ClearCare/WellSky, AxisCare, Smartcare, and Generations. For agencies on proprietary or custom systems, we build the integration during onboarding, usually a 1-2 day extension to setup, no extra fee.
What if it gets something wrong on a call?
Every call is recorded and transcribed within 60 seconds. If anything was mishandled, you see it the same day and we tune the agent that week. We also run a monthly accuracy audit on a random sample of calls and report findings. After the first 30 days, mishandle rates settle below 2% of all calls, most of which are caller-side audio issues, not agent failures.
Do I keep my existing phone number?
Yes. Most agencies forward their existing number to the AI line after the third ring, so existing clients and referral sources see no change. Alternatively we can provision a fresh local number and you migrate over time. Your call, configurable in onboarding.
How much of my time does training really take?
One 90-minute working session and about 90 minutes of asynchronous review, three hours total of owner time. We walk through your intake script, common objections, edge cases, and booking logic, then we build, test, and hand back twelve sample calls for your sign-off. From kickoff to live is one week.
Is there a contract or setup fee?
No setup fee. Month-to-month. $497/month standalone for unlimited inbound calls, transcripts, recordings, calendar integration, escalation alerts, and ongoing tuning. Bundled free inside the Engine at $2,995/month with SEO, Google Ads, missed-call text-back, the AI caregiver chatbot, reviews, and nurture.